Shipping Policy
Delivery Area
The Products offered can only be delivered within the Territory.
It is not possible to place an Order for any delivery address located outside the Territory.
The Products are shipped to the delivery address(es) that the Customer will have indicated during the Order process.
Shipping time
The time required to prepare an Order and to issue an invoice, before shipping the Products in stock, is mentioned on the Web Site. These times do not include weekends or public holidays.
An e-mail message will automatically be sent to the Customer when the Products are shipped, provided that the e-mail address given in the registration form is correct.
Delivery Time & Costs
During the Sales Order process, My American Store informs the Customer of the possible delivery times and methods for the Products purchased.
Shipping costs are calculated according to the delivery method, the weight of the package and the delivery address.
The amount of these costs will be due by the Customer in addition to the price of the Products purchased.
The details of the delivery times and costs are detailed on the Site.
In the absence of indication or agreement as for the date of Delivery, My American Store delivers the Product without unjustified delay and at the latest 30 days after the date of conclusion of the contract (International Code of direct Selling)
Delivery Problems
The Customer is informed of the delivery date when he/she chooses the carrier at the end of the online Order procedure, before confirming the Order.
It is specified that Deliveries will be made within 30 days maximum. Should the Client fail to do so, he/she must give notice to My American Store to deliver the Product(s) within a reasonable delay and, should the Product(s) not be delivered within this delay, he/she may terminate the contract.
My American Store will refund, without excessive delay as from the reception of the letter of cancellation, to the Client the total amount paid for the Products, taxes and expenses of Delivery included, by means of the same method of payment that the Client used to buy the Products.
My American Store is responsible until the delivery of the Product to the Client. It is reminded that the Client has a delay of 30 days to notify the carrier of the damages or partial losses noticed during the Delivery.