All our packages are sent with a trackable tracking number. When your package is dispatched, you will receive an email with the tracking number. Use the "Track my package" link in the email to follow the status of your order.

Unfortunately, changes or cancellations cannot be made once an order is placed, as our shipping process is fully automated to ensure quick delivery.

We aim to dispatch your order as quickly as possible. "Process My Order" includes printing the shipping label, selecting items, and packing. This happens within 24-48 business hours.

After your payment, you will receive a confirmation email. If you can't find it, check your spam folder or contact us for further assistance.

Contact the carrier directly if you suspect that your package is lost, stolen, or delivered incorrectly.

Your order is dispatched within 24 business hours. The delivery time depends on the shipping company's schedule.

Contact our customer service as soon as possible if you forgot to apply a promotional code to your order.

You can return your order within 14 days in the original packaging. Please note that return costs are your responsibility. Contact us for the return procedure.

If you receive a damaged or defective product, please contact our customer service as soon as possible via email. In your inquiry, please include your order details, a detailed description of the damage or defect, and photos of the damaged or defective area. Once we have received your information, our support team will guide you through the return process and further steps for replacement or refund.

For returning your order, we recommend reusing the original shipping packaging if possible, to minimize environmental impact. Make sure the package is securely closed and labeled. It is important to use a shipping method with tracking, as this ensures that your return package reaches us. Please note that we cannot handle replacement or refund for packages that are lost in transit without tracking.